Join the Champions
Become a volunteer!
One hundred venues will take place in the city in 2019, including exhibitions, stages, music, sports, city events, family proposals, congresses and fair and other activities, therefore there will be 100 reasons to visit Madrid. Some already consolidated, but this year the UEFA Champions League Final is Madrid´s sporting event of the year.
June 1st will be a special day for all #madrileños and football fans throughout the city, because at this time the capital of Spain will host the UEFA Champions League Final, which is the most prestigious club competition in Europe.
Madrid, the city of football, has a long football history of well over 100 years. This is largely contributed to by the history of its clubs: Real Madrid, Atlético de Madrid and Rayo Vallecano which were founded in 1902, 1903 and 1924, respectively. This year, there will be a unique opportunity to share the football spirit, enthusiasm and passion with fans from Madrid, Europe and football fans from all over the world.
There is a particularly strong feeling about hosting the match that will decide the next European football club champion. There’s bound to be a festive atmosphere during the days leading up to the 1st June and you’ll be hard-pressed to find a single place where they’re not talking about “the final”, the team’s respective fans, “fan zones” and the arrival of the finalists. This will be one of the most entertaining football UCL Festivals… For that reason…
Volunteers not only support the successful implementation of operations but also share their enthusiasm, passion and spirit a unique host country flavor, giving visitors and participants an unforgettable experience. #jointhechampions.
Our mission will be to ensure that “Each one of the hundreds of thousands of football fans coming to Madrid will NEVER, EVER, forget that they were in Madrid experiencing the greatest Champions League Final of their lives.
© Club Atlético de Madrid
The Access Management team will be responsible to oversee the overall access, both ingress and egress of people and vehicles at the stadium during the operational period. The Access Management volunteers will play an integral role in the onsite implementation of a safe and secure environment by working with the onsite security team to validate entry processes. In turn, the volunteers will be responsible for troubleshooting in key areas of the venue and will provide general way finding information to all target groups to ensure a smooth and timely ingress and egress of the stadium.
UEFA Accreditation provides Accreditation devices that grant its holders access to the stadium and/or defined areas within the venue. Different working parties involved, such as referees, players, officials, media, volunteers, service providers, suppliers and sponsors may receive different Accreditation devices depending on their working function. Accreditation volunteers in the Accreditation Centres are the first point of contact and will welcome the Accreditation applicants and provide them with their personalised access card which will be produced by the Accreditation volunteers.
The Ceremonies project creates and implements an entertainment program at the stadium, which is an artistic expression of various aspects of the tournament, the finalist teams and the host country values. It is intended to create a special sense of occasion and a festive and friendly atmosphere.
For the week leading up to the Final, the UEFA Champions Festival is the focal point of UEFA’s promotional activities in the Host City. It plays a key role in taking the UCL brand beyond its traditional audience and in enhancing the experience of the travelling fans and engaging the local and regional community. The UEFA Champions Festival has been part of the Final programme for more than10 years and is now considered a major international event in its own right. It is viewed as an opportunity for a new audience to engage with the brand – whether they have a ticket for the Final or not. The UEFA Champions Festival is made up of a host of football activities, interactive commercial displays, competitions and live music, sporting and cultural entertainment across 4 days.
Within Event Legal Services, the Rights Protection Programme, or RPP, is aimed at tackling any unauthorised commercial association with UEFA’s events, including ambush marketers, counterfeiters, organised unauthorised tickets sellers as well as any other persons who try to profit from the reputation of UEFA’s events without contributing to its organisation.
Event Logistics encompasses all logistics services provided at the Log Point and the UEFA venue warehouse. These services will include:
- The shipping of the UEFA materials (signage, ICT,..) from the UEFA central warehouse to the Final venue.
- The coordination of deliveries at each venue for all stakeholders via the VDS system.
- The provision of logistical support to handle and store UEFA material.
- The preparation and good distribution of all event uniforms.
Event Transport is responsible for the planning and delivery of transport services and involves work in the transportation office/fleet compound or as coordinators/welcome personnel at airports, hotels and other venues. The aim is to help and support the customers and deliver a high-level transportation service.
A successful Football Operations project will contribute largely to the overall image of the competition and reflect positively on the quality of the football match. The project’s main task is to organise the match and all services related to the sporting aspects to the highest international level and according to UEFA regulations. Volunteers assist the match director with the preparation and running of each match, including the official training sessions the day before the match. They will help with the setting-up of the dressing rooms, competition areas and match material. Volunteers will also take on various administrative tasks, including preparing and, if appropriate, attending meetings.
The Guest Management and Protocol Team is responsible of the delivery of the levels of service to all guests of the UEFA VIP Programme. The project is responsible of Welcome services, venue operations in the UEFA VIP areas at all events as well as all ticketing and protocol matters. The VIP programme is aimed at UEFA’s top target groups such as football family, commercial partners, local organizing committee, finalist teams, government and royalty representatives.
Hospitality Production (HPRO) with the support of various suppliers appointed for the event, coordinates and manages the development, implementation and delivery of all “on-site” hospitality programmes (e.g. VIP, Finalists, Sponsors and Corporates). Hospitality Production is responsible for delivering the relevant quality of hospitality and catering services to these target groups. Hospitality Production is also responsible for delivering catering services for all working staff (e.g. UEFA, LOC, Media, TV, Sponsors and Volunteers) involved in the event. As members of the hospitality team, dedicated volunteers will help with the organisational preparations and support the overall operations to ensure the best possible guest experience to the above defined populations.
Deliver all ICT services (LAN, Wi-Fi, Printing, Walkie-Talkie) inside and outside the stadium to all target groups, as well as providing end-user support to them.
Media Services and Operations (MOPS) is responsible for providing media with working conditions at the stadium, media accreditation and booking services, information services and access to the competing teams before and after the match in line with the competition regulations. The stadium will have its own media centre, media tribune, press conference room, mixed zone and pitch side positions, providing journalists, photographers and broadcasters with the best possible working conditions.
Producing and installing branding, dressing and decoration in and around venues, training grounds and official sites, including perimeter boards, media backdrops, directional signage, decorational elements, super site branding, team bus branding and many more.
The social responsibility / sustainability project concentrates on social, environmental and economic priorities, and in particular on promoting a healthy lifestyle by implementing a no-smoking policy within stadiums and on improving the accessibility of stadiums for disabled spectators. Volunteers in this area will provide assistance to disabled spectators, support audio-descriptive commentary services and inform spectators, staff and volunteers, of the stadium’s no-tobacco (no-smoking) policy.
The Sponsorship Operations Team is in charge of implementing operational projects aimed at delivering all the sponsorship rights of the marketing programme at high professional standards to UEFA’s commercial affiliates. This includes rights attached to all UEFA Club Finals.
The role includes appropriate planning, coordination and communication with the other relevant UEFA divisions and units and external parties (local organising committees; LOCs), so as to act as a dynamic interface between the organisational and marketing activities teams or appointed third parties (agencies).
The focus of the Sponsorship Operations Team is responsible for leading the delivery of all sponsors’ rights at event- related sites and assisting them with the implementation of their on-site activities by preparing the relevant information, visits and meetings. Our role also includes responsibility for planning, internal recruitment and active on-site team training, as well as the organisation of the necessary logistics.
The Technical Services and Overlay project manages the planning, provision and implementation of services and temporary infrastructure as requested by internal and, to some extent, also external stakeholders to bridge the gap between the existing conditions at the venues and the greater requirements of a major sports event. Sub-projects within this area relate to power supply, water supply, temperature control, waste management, sound system and giant screens, venue TV/venue radio/frequencies, and temporary infrastructure.
Ticketing volunteers will assist the ticketing team at the stadium and at the Ticket Collection Point. They are an essential part of the delivery of the ticketing project and will often be the first points of contact for ticket holders. Ticketing volunteers will deal with any customer queries and provide customer services in accordance with the ticketing policy and help to enhance the customer experience for the event. They will also be heavily involved with the on-site operation and ticket collection processes.
The TV Operation team, provides and organise the best possible working conditions for the Broadcasters and Host Broadcaster. Volunteers in this area will assist the Production Manager for all logistic matters.
The Venue Management team (VMGT), with the support of the stadium owners and operators, is responsible for the successful planning and implementation of the event, overseeing the input from all other projects, as well as the running of stadium operations necessary to host the final.
The Venue Logistics team (VLOG) manages the venue offices and meeting rooms. Their responsibilities include: supervising office and furniture set-up; managing office and stationery supplies; setting up and overseeing staff break areas; managing the use and layout of the meeting rooms; and overseeing general office responsibilities and staff needs at the stadium.
How to #JoinTheChampions
1W - May 2019
Starts on May 15th
1W - May 2019
Starts on May 15th
Being part of the UCL family in Cardiff and Kiev made me feel proud of myself. I loved contributing to the successful staging of “the main event”, as the famous anthem says, growing professionally and as a person managing different and exciting tasks to help fans experience the Final in the best way possible. Thanks to this amazing opportunity, I have acquired useful skills for my current career and I’ve experienced moments that I’ll never forget!
Judith Gunion is a seasoned volunteer at sporting events around the world but admits to being excited every spring as the UEFA Champions League Final approaches and she gets to work in the hive of activity at the Football Festival.She says working at the UEFA CLF is exhilarating and a highlight of her volunteering year.
‘It is a standing joke with my friends that although I know so little about football I look forward to being involved in this top-flight football event every year’.
‘I have been very fortunate also to be a volunteer coordinator and work with wonderful teams of enthusiastic and dedicated volunteers. It is one of the most rewarding roles I do and also one of great involvement as we make sure they are cared for in their roles and any issues they face are quickly resolved’.
‘Working with my ‘adopted’ UEFA family is one of the most gratifying experiences I have and there is always a tinge of sadness when it ends for another year’.
An unbelievable awesome and great experience! To meet up with different people in different countries all over the world provides a huge benefit for my professional as well in my private life. By enganging as a Volunteer I am able to improve communication skills, to look behind the scenes at big sport events and to strengthen my social responsibilty. Volunteering for UEFA formed my character in a quite positive way.
Anne-Rose Gottier is a retired flight attendant from Switzerland who has volunteered at the UEFA Champions League Final at Cardiff 2017 and Kiev 2018.
She said working at the Festival of Football is hard work but tremendous fun.
‘I discovered my passion for volunteering at the Olympics in Rio. Although I don’t know much about football, I was attracted by the idea of volunteering for one of Europe’s biggest sporting events in a city I had never visited’.
‘I got accepted to work at the festival. I had no idea what to expect of my future job. And that’s exactly what I love about volunteering: you’re in a city you don’t know, you have a job you never did in your life and you work with people you don’t know’.
‘Hundreds of thousands of people from all over the world visited the site during the 4 days of the event. Volunteers work hard, but it’s lots of fun and very interesting. I’m looking forward to volunteering again in Madrid’.
‘Whatever teams will be in the final, I know the atmosphere will be amazing and unforgettable’.
Retired nurse Hilary Coulson kicked off her volunteer career in 2011 as she donned a volunteer bib for the first time at the GB Cup International Wheelchair Rugby Tournament. She was a volunteer at the UEFA Champions League Final in Cardiff 2017 and loved being part of the team at the festival.
‘I was also a part of the London 2012 Olympic Games and an Australian Paralympic volunteer here in my home city of Cardiff’.
‘On a yearly basis I become part of the volunteer team at Cardiff’s Half Marathon and Velethon events’.
‘I have had years of fun, enjoyment and the fulfilment of being part of a team’.
‘My message to potential volunteers is that everyone should give it a go even if they know little about the sport’.
‘You just need a willingness to be there for people, to be helpful and ensure people have the best experience possible’.
‘I truly love the volunteer world and being part of a team and I hope to continue for many years.’There is a real buzz at these sporting events’.
The applicants have to meet main criteria: age over 18, strong language skills (English), high motivation and availability to be engaged on the assigned dates.
We are unable to provide any accommodation for Volunteers, but we will gladly recommend places to stay.
Yes, each volunteer will be provided with an Adidas uniform according to the size provided in the application form.
Location of stadium